Refund policy

Returns, Withdrawals and Refunds Policy

Last updated: June 21, 2026

This Returns, Withdrawals and Refunds Policy applies to purchases made through holydeath.com.

Nothing in this policy limits or excludes any mandatory consumer rights available under applicable law.

30-Day Return Policy

We offer a voluntary 30-day return policy.

You have 30 calendar days from the date an item is delivered to request a return. When items from the same order are delivered separately, the voluntary 30-day return period is calculated separately from the delivery date of each item.

This voluntary return policy is provided in addition to the statutory 14-day right of withdrawal available to eligible consumers in the European Union.

Return Eligibility

For returns requested under our voluntary return policy, particularly after the statutory 14-day withdrawal period has expired, the product must:

• Be unused, uninstalled and unworn;
• Not have been mounted, test-fitted, modified or damaged;
• Be complete, with all accessories, manuals, labels and components;
• Be returned in its original packaging wherever possible;
• Be accompanied by the order number, receipt or other proof of purchase.

Products showing installation marks, scratches, grease, tool marks, signs of use, missing components or damaged packaging may be refused under our voluntary return policy.

During the statutory EU withdrawal period, customers may inspect and handle a product only to the extent reasonably necessary to establish its nature, characteristics and proper functioning. We may deduct an amount from the refund if the product’s value has been reduced by handling beyond what would normally be permitted in a physical shop.

We do not charge a restocking fee.

How to Request a Return

Returns and withdrawal requests can be initiated through our customer account portal:

https://account.holydeath.com

You may also contact us by email at:

info@holydeath.com

Please include:

• Your order number;
• Your full name;
• The product or products concerned;
• A clear statement that you wish to return the product or withdraw from the purchase;
• Photographs where the product is damaged, defective or incorrect.

Customers exercising their statutory right of withdrawal are not required to provide a reason.

Please notify us before sending the product so that we can provide the correct return instructions. Simply refusing delivery or returning a product without a clear withdrawal or return notification may not be sufficient to exercise your right of withdrawal.

Once you have notified us of your return or withdrawal, the product must be sent back without undue delay and no later than 14 calendar days after the date of your notification.

Returns must be sent to:

HDTH – HOLY DEATH MOTORCYCLE CO.
2 Rue Sébastienne Guyot
91460 Marcoussis
France

The customer is responsible for ensuring that the return package is correctly addressed, securely packaged and compliant with the carrier’s shipping requirements.

We strongly recommend using a tracked and adequately insured shipping service. Customers should retain their proof of postage until the return and refund have been completed.

Return Shipping Costs

For returns resulting from a change of mind, incorrect product selection, incompatibility or any other reason not caused by Holy Death Motorcycle Co., the customer is responsible for arranging and paying the return shipping costs.

Original return shipping costs are not refundable.

Where available, we may provide a prepaid return label for convenience. Unless the return results from a defective, damaged or incorrect product, the cost of that label may be deducted from the refund.

If the product is defective, damaged on arrival or different from the product ordered, Holy Death Motorcycle Co. will cover the reasonable return shipping costs or provide an appropriate prepaid return solution.

Do not return batteries, oils, aerosols, flammable liquids or other regulated or hazardous products without contacting us first. Specific carrier and packaging rules may apply.

European Union 14-Day Right of Withdrawal

Consumers purchasing online and having their order delivered within the European Union have the right to withdraw from their purchase without giving any reason.

The withdrawal period is 14 calendar days and begins on the day after:

• The customer, or a third party designated by the customer other than the carrier, receives the product; or
• The customer receives the final product where several products from the same order are delivered separately.

When the withdrawal period ends on a Saturday, Sunday or public holiday, it is extended until the next working day where required by applicable law.

To exercise this right, the customer must notify us of the decision to withdraw before the 14-day period expires. The notification can be submitted through https://account.holydeath.com, by email or by using the withdrawal form provided at the end of this policy.

After notifying us, the customer must return the product no later than 14 calendar days after the notification.

The customer is responsible for the direct cost of returning the product unless:

• Holy Death Motorcycle Co. agrees to cover the cost;
• The product is defective, damaged or incorrect; or
• Applicable law requires Holy Death Motorcycle Co. to cover the cost.

Discounted, clearance and sale products remain covered by the statutory EU right of withdrawal unless a specific legal exception applies.

Refunds

We will notify you after receiving and inspecting your return.

Approved refunds will be issued to the same payment method used for the original transaction unless another method is expressly agreed and does not result in additional costs for the customer.

For returns made under the statutory EU right of withdrawal, the refund will be issued without undue delay and no later than 14 calendar days after we are informed of the customer’s decision to withdraw.

However, we may withhold the refund until:

• We have received the returned products; or
• The customer provides sufficient evidence that the products have been sent back,

whichever occurs first.

Our operational target is to process accepted refunds within 10 business days after receiving and inspecting the return. This target does not extend any mandatory legal refund deadline.

Once a refund has been issued, additional processing time may be required by the customer’s bank, card provider or payment provider.

If the refund is not visible within 10 business days after receiving our refund confirmation, please contact us at info@holydeath.com.

Refund of Original Delivery Charges

When an eligible consumer withdraws from the entire order within the statutory EU withdrawal period, we will refund:

• The price paid for the returned products; and
• The cost of the least expensive standard delivery method offered for the order.

If the customer selected an express, premium or more expensive delivery method, the additional amount paid above the standard delivery cost will not be refunded.

For partial returns, any refund of the original delivery charges will be calculated in accordance with applicable law and the way the original shipping charges were calculated.

For returns requested between day 15 and day 30 under our voluntary return policy, the original delivery charges are not refundable unless the product is defective, damaged or incorrect.

Return shipping costs paid by the customer are not refundable in the case of a change-of-mind return.

Deductions From Refunds

We may reduce a refund to reflect any loss in value caused by handling, installation, use or damage beyond what is reasonably necessary to inspect the product.

This may include products returned with:

• Installation or mounting marks;
• Scratches, dents, grease or tool marks;
• Missing parts, hardware, manuals or accessories;
• Damaged, incomplete or missing packaging;
• Alterations or modifications;
• Signs of road use or workshop use.

Any deduction will be assessed according to the actual reduction in the product’s value and will not be applied as an automatic restocking fee.

Damaged, Defective or Incorrect Products

Please inspect your order as soon as it is delivered.

Contact us promptly if:

• The product is damaged;
• The product is defective;
• You received the wrong product;
• Parts or accessories are missing;
• The package appears to have been damaged during transport.

Please provide your order number and clear photographs of the product, packaging and shipping label.

Do not install, modify or use a product after discovering a possible defect or delivery error, as doing so may make it more difficult to assess the issue.

Where the claim is confirmed, we will provide an appropriate solution, which may include repair, replacement, refund or reimbursement of reasonable return shipping costs.

This section does not affect your rights under the applicable legal guarantee of conformity or any other mandatory warranty rights.

Exceptions and Non-Returnable Products

The statutory right of withdrawal may not apply to certain products, including:

• Products manufactured according to the customer’s specifications;
• Clearly personalised, engraved, painted, cut or modified products;
• Products likely to deteriorate or expire rapidly;
• Sealed products that have been opened and cannot be returned for health protection or hygiene reasons;
• Products which, after delivery, have become inseparably mixed with other products;
• Sealed audio, video or computer software products that have been unsealed;
• Digital content supplied without a physical medium where performance has begun with the customer’s prior express consent and acknowledgement of the loss of the withdrawal right;
• Services that have been fully performed after the customer expressly requested performance before the end of the withdrawal period and acknowledged the loss of the withdrawal right.

The following products may also be excluded from our voluntary return extension between day 15 and day 30:

• Special-order or made-to-order products;
• Clearance or final-sale products;
• Gift cards;
• Products that have been installed, mounted, used or modified.

These voluntary exclusions do not limit any statutory withdrawal, conformity, warranty or consumer rights that cannot legally be excluded.

Please contact us before ordering if you have any questions about whether a particular product is eligible for return.

Sale Items and Gift Cards

Sale and clearance products remain eligible for the statutory EU 14-day right of withdrawal unless a specific legal exception applies.

They may, however, be excluded from our additional voluntary return period between day 15 and day 30.

Gift cards are excluded from our voluntary 30-day return policy, without affecting any mandatory rights available under applicable law.

Exchanges

We do not normally process direct exchanges.

The fastest way to obtain another product, size, colour or version is to:

1. Request a return for the original product;
2. Return the product according to our instructions;
3. Place a separate order for the replacement product.

A replacement order is subject to product availability and must be paid for separately.

Order Cancellations

An order may be cancelled through https://account.holydeath.com or by contacting info@holydeath.com, provided that the order or item has not yet been processed.

Once an order has entered processing, been ordered from a supplier, prepared for dispatch or shipped, cancellation may no longer be possible.

Where cancellation is no longer possible, the customer may use the applicable return or statutory withdrawal procedure after delivery.

Contact

For questions concerning returns, cancellations, withdrawals or refunds, contact:

HDTH – HOLY DEATH MOTORCYCLE CO.
Email: info@holydeath.com
Return portal: https://account.holydeath.com
Address: 2 Rue Sébastienne Guyot, 91460 Marcoussis, France

Model Withdrawal Form

Complete and send this form only when exercising your statutory right of withdrawal. You may also send any other clear written statement expressing your decision to withdraw.

To:
HDTH – HOLY DEATH MOTORCYCLE CO.
2 Rue Sébastienne Guyot
91460 Marcoussis
France
info@holydeath.com

I hereby notify you that I am withdrawing from the contract relating to the sale of the following product or products:

Product(s):

Order number:

Order date:

Delivery date:

Customer’s full name:

Customer’s address:

Customer’s email address:

Date:

Signature, only when submitted on paper: